terms & conditions

 

CUSTOMER SERVICE

Every arrangement is delivered personally by hand. We take the utmost care to ensure freshness and the best conditions of flowers are delivered.

Delivery is only available in Singapore. We deliver 7 days a week, even public holidays. Delivery times are from 10am – 7pm. A normal Delivery fee of $20 applies for all one off orders except for restricted areas as elaborated below.

Exception to our Standard Delivery Schedules

·       If you need to deliver out of these Normal delivery hours, the Out of hour’s delivery charge is $30.

Charges for Restricted areas:

Please note that there will be additional delivery charges for the following limited areas. An additional fee of $15 will be charged.

1.     Sentosa Island

2.     Changi Airport Area

3.     Tuas Area/Jurong Island

4.     Sembawang Shipyard

5.     Army Camps

 

Recipient

Please certify that someone will be available to receive the delivery. In the event that the receiver is unavailable, flowers will be placed with a neighbour, on the door-step, left with reception or stored in the guard’s office. We will not be responsible for any loss or damaged items.

Re-delivery

In the event that there needs to be a re-delivery, an additional fee of $15 may be applied to your order. This also extends to wrongly given addresses by customer resulting in re-delivery to a different specified location. Please double check before you complete your order.

Ordering

Orders may be made via our website or through email. All completed and delivered orders are non-refundable and non-returnable. We do not take orders over the phone but you are welcome to call for a chat.

Wedding Flowers

Upon confirmation, a non-refundable deposit of 50% of the total bill is required to secure the date of your wedding.

Cancellation

We do recognise that you may want to change your mind and wish to cancel your order. However, cancellation has to be made a minimum of 5 days before the envisioned delivery date. To cancel a delivery, please contact us via email to info@flowersandjars.sg.

Payment and Pricing

All prices are displayed in Singapore Dollars. You may make payments through these following payment methods:

- Paypal (Visa/Mastercard)

- Bank Transfers can be made to DBS SAVINGS PLUS 070-0-017837

Please do inform us via text/email after you have transferred so we proceed with your arrangement as soon as possible.